FAQ

  1. What's the difference between proofreading and light editing?

    Proofreading corrects grammar, spelling, and punctuation. Light editing includes proofreading, and it improves word choice, sentence structure, and flow. Light editing ensures that your writing is professional and that it reads well.

  2. What kinds of documents does Edit24-7 proofread and edit?

    We work with virtually every kind of document as long as it contains American English text. In addition to ordinary prose--essays, proposals, manuscripts, etc.--we proofread and edit web pages, scripts, resumes, ad copy, and a great variety of creative forms.

  3. Which file formats does Edit24-7 accept?

    We accept plain text; Rich Text Format; Microsoft Word, Excel, and Power Point; and standard web page formats. Specifically, we accept the following file extensions: .txt, .rtf, .doc, .docx, .xls, .xlsx, .ppt, .pptx, .html, and .htm. With respect to web content, you may submit either a file or a link, but we will return the edited text in Word format (.docx) or another format at your request.  Unfortunately, we cannot edit PDF.

  4. Does Edit24-7 proofread and edit only American English?

    Yes. At this time, we proofread and edit only American English.

  5. How do I do a word count?

    Open your document in Microsoft Word. The word count usually appears in the lower left corner of the Word window. If not, click on the Review tab (or go to the Tools menu in older versions). Select Word Count. To do a word count in other applications, select all the text of your document, paste into Word, and perform the steps above.

  6. Will I be charged for parts of my document that will not be edited, such as a reprint from a publication?

    No. We intend to charge only for what we proofread or edit. Please indicate on your order form (in the Additional Comments section) if there are any special considerations, including sections of your document that should not be edited. To perform a word count on just the text to be edited, highlight the text and perform a word count as described above in question 5. Enter this word count on your order form.

  7. Can I get my document back more quickly than your official turnaround time?

    It is possible, especially with larger orders. But we cannot commit to faster turnaround times.

  8. Is Edit24-7 really open 24 hours?

    Yes. We are open 24 hours every day including holidays. From the moment you submit an order, your documents will receive the service requested and be returned according to our standard turnaround times.

  9. Can I fax or mail my document?

    No. We only accept uploads through our highly secure order form.

  10. How can I reach Edit24-7's customer service?

    Our live customer support is available from 9:00 AM to 9:00 PM (Pacific time) seven days a week at (323) 366-0247. Our email address is This e-mail address is being protected from spambots. You need JavaScript enabled to view it. . We reply to email the same day from 9:00 AM to 9:00 PM (Pacific time) or the next day if you email us outside of these hours.

  11. Am I obligated to credit Edit24-7 as my editor or proofreader?

    No. We will be grateful if you credit us, but it is entirely your choice.

  12. How does Edit24-7's process work?
    1. Sign in or Register. You must be signed in to place orders, view personal information, or retrieve completed documents. If you do not already have an account with Edit24-7, it will be necessary to register. To register, click on Register at the top right of any page of this website.
    2. Order Form. To order, click on Order or Submit Now at the top right of any page of this website. Our secure order form allows you to upload one or more documents. On the order form, we ask a few multiple-choice questions and provide space to tell us any additional information that might be helpful. You can also upload supplementary materials in addition to the documents to be proofread or edited.
    3. You Must Provide the Word Counts of Your Documents. The price of your order is based on the service selected and the total word count of your order. The turnaround time--the time it takes us to complete your order--is based solely on the total word count of your order. We require that you provide the word count for each document in case a part of one of your documents should not be edited, for example, an appendix containing a reprint from a publication.  See questions 5 and 6 above.
    4. Pay with Credit Card, PayPal Account, or Pre-Order Credit. You can pay using a credit card or PayPal account. PayPal is our credit card processor, but a PayPal account is NOT required. If you have pre-ordered, your credit will be applied automatically. If your credit is insufficient to cover your order, you can pay the remaining balance by credit card or PayPal account. Note that credit will be applied to a maximum of five orders in a 24-hour period. The standard price must be paid by credit card or PayPal account for additional orders within a 24-hour period.
    5. Order Confirmation Email. You will receive a confirmation email with the details of your transaction.
    6. Order Completion Email. When your order has been completed, we will notify you by email with a link to sign in to your account.
    7. Download Documents. Once your order has been completed, you will be able to download 1) a copy of each original document, 2) a copy of each marked-up document showing every change, and 3) a copy of each final document incorporating the changes. In some cases we provide an additional document called "Important Notes," which contains notes from your editor.
    8. Documents Stored for 30 Days. Unless you delete your documents from our website sooner, you can download or delete your documents for 30 days from the time that we have completed your order.
    9. Sign in Anytime for Stored Documents and Transaction History. Your stored documents and transaction history can be accessed at any time by signing in to your account.

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